Villa Terms, Conditions & Facts
All rates are subject to change without prior notice.
In the event of a rate change, the rate on confirmed and paid for reservations will be honoured.
All rates are quoted in South African Rand.
A surcharge of R950 will be charged for a 3rd and/or 4th person sharing the villa, or for the use of the sleeper couch and includes breakfast.
Reservations are gladly accepted via telephone or e-mail. In order to secure the reservation, a deposit of 50% of the full amount for accommodation is due 6 weeks prior to arrival, except in the case of a 1-night stay, where the full night's accommodation is due. Should you book less than 6 weeks prior to arrival, your deposit will be due in 7 days. Should the deposit not be received as requested, Clouds Wine and Guest Estate reserve the right to automatically cancel the booking without any verbal or written notice. Confirmation of the reservation will be provided upon receipt of your deposit.
Provisional bookings will be held as follows:
1 month or less prior to arrival: 48 hours
1 - 2 months prior to arrival: 72 hours
Longer than 2 months prior to arrival: 7 days
This is due to extremely high occupancies in summer. For reservations between April and October, we will hold your reservation provisionally for 7 days. Clouds Estate reserves the right to release any provisional reservation without notification after the above date has expired.
Cancellation fees will be charged as follows: 90 days or more prior to arrival the full deposit will be refunded less an administration fee of R500,00. Between 60 and 89 days before arrival, a cancellation fee equal to 25% of the deposit will be payable. Any cancellation made 60 days or less prior to arrival will be charged for in full. By making payment of the deposit, you agree that the aforegoing cancellation fees are fair, reasonable and necessary to secure your reservation and to compensate Clouds Estate in the event of a cancellation.
Clouds Wine and Guest Estate do not accept infants or children under 12 years of age in the villas.
Clouds Wine & Guest Estate has 2 pools, the Villa pool is exclusively for the use of the Villa guests.
Check-in time is at 14h30 and check-out time is at 10h30.
Two of the villas have a bath and a separate shower while 3 villas only have a shower. We gladly accept requests but cannot guarantee the bathroom type of your villa when making a reservation.
Should you wish to guarantee an early arrival or a late departure, we will extend the reservation at an additional charge.
Due to the implementation of strict smoking laws our rooms and common areas are smoke-free zones.
1 Oct 2020 - 30 April 2021
1 May - 14 Sept 2021
15 Sept - 14 Dec 2021
15 Dec 2021 - 14 Jan 2022
Cloud 9 -
Please note all Deluxe villa prices are per night for 2 persons and include breakfast for up to 2 persons.
Cloud 9 prices are for up to 4 persons per night and include breakfast
Extra person charges apply in all Deluxe villas