Villa Terms, Conditions & Facts
All rates are subject to change without prior notice.
In the event of a rate change, the rate on confirmed and paid for reservations will be honoured.
All rates are quoted in South African Rand.
A surcharge of R950 will be charged for a 3rd and/or 4th person sharing the villa, or for the use of the sleeper couch and includes breakfast.
Provisional bookings will be held as follows: 1 month or less prior to arrival: 48 hours
1 - 2 months prior to arrival: 72 hours
Longer than 2 months prior to arrival: 7 days
This is due to extremely high occupancies in summer. For reservations between April and October, we will hold your reservation provisionally for 7 days. Clouds Estate reserves the right to release any provisional reservation without notification after the above date has expired.
Deposit payment procedure
Upon confirmation, we require a 20% deposit. payable within 7 days. The balance must be paid 30 days prior to arrival
For all bookings made less than 30 days prior to arrival, full payment is required within 48 hours
Failure to comply with payment on time will result in Clouds Estate reserving the right to cancel the reservation without notification
In the event of a premature departure, the full extent of the stay as originally booked and confirmed will be charged at 100
Clouds Estate reserves the right to automatically release reservations being held for which no deposit has been received,
After a booking is confirmed, any amendments will be done subject to availability. A fee may be charged for amendments at our discretion.
Please ensure you are in possession of a valid passport and visa (where applicable) Please ensure you have sufficient travel insurance to cover injury, death, medical costs, repatriation, loss or damage to personal belongings and cancellation costs incurred due to unforeseen events.
Cancellation fees will be charged as follows: 90 days or more prior to arrival the full deposit will be refunded less an administration fee of R500. Between 31 and 89 days prior to arrival a cancellation fee of 50% of the deposit will be payable. Any cancellation made 30 days or less prior to arrival will be charged in full. By making payment of the deposit, you agree that the aforegoing cancellation fees are fair, reasonable, and necessary to secure your reservation and to compensate Clouds Estate in the event of a cancellation.
Clouds Wine and Guest Estate does not accept infants or children under 12 years of age in the villas.
Clouds Wine & Guest Estate has 2 pools, the Villa pool is exclusively for the use of the Villa guests.
Check-in time is at 14h00 and check-out time is at 11h00.
Two of the villas have a bath and a separate shower while 3 villas only have a shower. We gladly accept requests but cannot guarantee the bathroom type of your villa when making a reservation.
Shower rooms will be available from 1 December 2023, at R750 per room for 1-hour use.
Should you wish to guarantee an early arrival or a late departure, we will extend the reservation at an additional night's charge.
From 1 January 2024 Stellenbosch Tourism has implemented a 1,15% city tax, on all guest accommodation which is payable at the hotel on departure.
15 Jan - 30 April 2024
1 May - 15 Sept 2024
16 Sept - 15 Dec 2024
16 Dec 2024 - 14 Jan 2025
Cloud 9 -
Please note all Deluxe villa prices are per night for 2 persons and include breakfast for up to 2 persons.
Cloud 9 prices are for up to 4 persons per night and include breakfast
Extra-person charges apply in all Deluxe villas